At Bubz, we take pride in crafting India’s cleanest prebiotic soda with care and quality.
Since our products are perishable food & beverage items, we have a strict but fair return and refund policy to ensure safety, transparency, and customer satisfaction.

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1.⁠ ⁠Eligibility for Returns & Replacements

We do not accept product returns once the order has been successfully delivered, except in the following cases:
• You received a damaged, leaking, or tampered product.
• The product delivered is incorrect or incomplete.
• The product has expired or is close to expiry (less than 30 days shelf life remaining) at the time of delivery.

If any of the above apply, please raise a request within 24 hours of delivery at help@drinkbubz.com with:
• Your Order ID
• Unboxing video or photo proof clearly showing the issue

Requests submitted after 24 hours or without valid proof will not be eligible.

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2.⁠ ⁠Refund & Resolution Process

Once your claim is reviewed and approved, you can choose from the following options:
1. Replacement: A new shipment of the same product (subject to stock availability).
2. Refund: The amount will be credited to your original payment method within 7–10 business days.

Refunds are processed only after verification by our customer-experience team.

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3.⁠ ⁠Non-Returnable / Non-Refundable Items

We cannot accept returns or refunds for:
• Products opened, consumed, or partially used.
• Change-of-mind or taste-preference issues.
• Orders placed with incorrect addresses or contact details provided by the customer.
• Delay in delivery caused by courier service or factors beyond our control (e.g., natural disasters, strikes, lockdowns).

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4.⁠ ⁠Damaged Packages During Transit

If you notice visible damage at the time of delivery, please refuse to accept the package and immediately inform us at help@drinkbubz.com.
We will verify with the courier and arrange a replacement or refund as applicable.

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5.⁠ ⁠Cancellations

Orders can be cancelled only before dispatch.
Once shipped, cancellations or modifications will not be accepted.

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6.⁠ ⁠Mode of Refund

Approved refunds will be processed via the same payment method used during purchase (GoKwik, Easebuzz, or Shopify Payments).
Cash-on-Delivery orders, if any, will be refunded via bank transfer or UPI after verification.

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7.⁠ ⁠Late or Missing Refunds

If you haven’t received your refund after 10 business days:
• Re-check your payment account or bank statement.
• Contact your payment provider; processing times may vary.
• If still unresolved, email us at help@drinkbubz.com.

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8.⁠ ⁠Contact Us

For all refund, replacement, or delivery issues, please reach out to:
📧 help@drinkbubz.com
🏢 Nutrinectar Enterprises LLP
Floor 1, Plot 17, Saideep Sainara, Captain Prakash Pethe Marg, Cuffe Parade, Mumbai 400005, Maharashtra, India